Privacy Policy

At Ostex Global Technologies, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect information about you when you use our website or engage our services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and company name when you fill out a contact form or request a quote
• Usage data — IP address, browser type, pages visited, and time spent on pages, collected automatically via analytics tools
• Communications — messages you send us through our website or email
• Project data — information you share with us during a service engagement necessary to deliver our work

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send project updates, invoices, and relevant communications
• Improve our website and understand how visitors use it
• Comply with legal obligations
• Protect our services against fraud or misuse

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with the site (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

4. Data Sharing

We may share your information with:

• Service providers — third-party tools we use to operate our business (e.g. hosting, email, analytics), who process data on our behalf and are bound by confidentiality obligations
• Legal authorities — when required by law, regulation, or legal process

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is typically retained for 5 years after project completion for legal and accounting purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Request a portable copy of your data

To exercise any of these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the date at the top of this page when changes are made. Continued use of our website after changes constitutes your acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, please contact us:

• Email: info@ostexs.com
• Phone: +255 777 000 000